Analyze conversations & errors

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You can easily track all conversational traffic in your Space in the "Data" menu section.
Track individual conversations in "Sessions"
In Data >> Sessions, you will find the transcripts of individual conversations. In Flowstorm, conversations are called sessions.
The list on the left shows, by default, the most recent sessions. To see a different group of sessions or to find a specific session, use the magnifying glass icon or the "Quick search" box.
In the list, find the session you are interested in, and click on it. The right panel will show its detail.
In the right panel, below the technical details, you can see the transcript. You can choose between different transcript types: Utterances, Turns (both with clickable items containing more details), Run Log (with runtime logs), or Text (simple text transcript).
Track errors in "Dialogue Events"
The Data >> Dialogue Events page will be useful especially as a list of runtime errors.
Click on an item to see the technical details; the key information is usually the description of the error in the "Text" box.
The list doesn't show ALL errors: for example, client errors (such as problems with the microphone) occur before communication reaches our server, therefore they are not registered and cannot be tracked in Flowstorm.

Last modified 7mo ago